PetBooking Help
Frequently Asked Questions
Answers to common questions about bookings, questionnaires, diaries, staff and the application.
For hotels and staff
How do I add rooms?
Sign in as the hotel owner and open Rooms. Managers without the required rights cannot change hotel configuration.
How do I add a staff member?
The hotel owner opens Staff, creates an account and selects the permitted functions.
Where can I see all tasks for today?
Open Tasks. It combines tasks for all pets with active stays and lets staff mark them complete without opening each diary.
Can staff use closed or past dates?
Hotel owners and managers can use those dates as an exception. The system displays a warning for closed periods.
Bookings and accommodation
How do I board several pets?
Enter the number of pets, choose shared or separate accommodation and assign available rooms.
Why is a room not listed?
The list shows rooms available for the selected period. In separate accommodation, one room cannot be assigned to two pets.
How do I extend an existing booking?
Open the check-out field. The check-in date remains unchanged and the calendar edits only check-out.
Questionnaires and diaries
What is the difference between a pet profile and questionnaire?
The profile stores core pet details. The questionnaire stores detailed feeding, medication, behaviour and care instructions.
Who can open a questionnaire?
Registered owners use their own account. Bookings without an account use the protected access method provided by the system.
What is in a stay diary?
Stay notes, photos, the pet’s tasks and completion history. Pet owners can view the entries made available to them.
For pet owners
Do I have to create an account?
No, where a hotel permits guest booking. In that case, records from different hotels are not combined.
Why is email required?
Email is used for booking confirmations, account recovery and questionnaire delivery.
Where can I see my booking and diary?
Registered owners use their personal account. Guest bookings use a protected access page.
Application and security
Are the application and website the same service?
Yes. PetBooking Manager is the official Android client of manager.petbooking.info. PetBooking, the website, the application and the developer account are operated by Axolics.
How is data protected?
The service uses HTTPS, securely hashed passwords and access restrictions based on account, hotel and user permissions.